Refund Policy

Last Updated: May 2026

Thank you for subscribing to the Floy SaaS Toolkit. Because our products are digital software subscriptions that grant immediate access to proprietary tools and API infrastructure, we enforce a strict refund policy to protect our system resources and development costs.

Core Policy: Due to the digital nature of our product, all subscription payments are non-refundable once you have accessed and used the Pro Toolkit features. Refunds are only considered in the specific event of a verified technical failure outlined below.

1. Digital Access & Non-Refundability

When you purchase a $50/year Pro subscription, you are granted immediate access to digital utilities (Bulk Email Sender, Smart Email Verifier, etc.) and allocated API processing power. Because this digital infrastructure is provisioned instantly and cannot be "returned," we do not offer refunds for:

Change of mind or deciding you no longer need the tools.
Lack of use or failure to log into the platform.
Disagreement with software interface updates or feature adjustments.
Failure to generate affiliate commissions (as affiliate earnings are not guaranteed).

2. Technical Failure Coverage

We stand behind the functionality of our software. If you experience a critical system failure where the core tools are entirely inoperable (e.g., the Email Verifier API is completely offline and returning errors for all requests), you may request a review.

To qualify, you must:

Submit a detailed support ticket via our Contact Page documenting the error with screenshots or logs.
Allow our engineering team up to seven (7) business days to investigate and resolve the malfunction.

If our team confirms the malfunction exists and cannot resolve it, a pro-rata refund for the unused portion of your annual subscription may be issued at our discretion.

3. Account Suspensions & Anti-Spam Violations

No refunds will be issued for accounts that are suspended or terminated due to policy violations. This includes, but is not limited to:

Violating our Anti-Spam Policy (sending unsolicited emails).
Uploading purchased, scraped, or non-consensual email lists.
Attempting to abuse, exploit, or reverse-engineer the platform's infrastructure.
Triggering security protocols due to fraudulent or suspicious activity.

If your account is banned for violating the Terms of Service, your subscription fee is forfeited entirely.

4. Affiliate Commission Payouts

Affiliate commissions earned through the Floy Partner Program are subject to a 20% processing and infrastructure fee before withdrawal. Once a withdrawal (payout) is processed to your external wallet, the transaction is final and irreversible. We are not responsible for funds sent to incorrect wallet addresses provided by the user.