Refund Policy
Last Updated: July 17, 2026
Thank you for choosing Floy. Due to the digital nature of our SaaS tools and the custom-allocated nature of our SMTP infrastructure, we enforce a strict refund policy to maintain the integrity of our systems.
Core Policy: All payments for digital subscriptions and SMTP infrastructure nodes are final and non-refundable once access or allocation has been granted, except in cases of verified, unresolvable technical failure.
1. SaaS Toolkit & Subscription Access
When you subscribe to the Floy Toolkit, you are granted immediate access to proprietary digital utilities. Refunds are not provided for:
- Change of mind, lack of use, or failure to log into the platform.
- Dissatisfaction with interface updates or feature availability.
- Failure to generate expected affiliate commissions or marketing results.
2. SMTP Shop & Infrastructure Nodes
SMTP infrastructure nodes are dedicated, pre-warmed assets. Once a node is marked as 'Sold' and assigned to your account, the allocation is final. We do not provide refunds for node purchases under the following circumstances:
- IP Reputation: We are not responsible for IP blacklisting, bounce rates, or deliverability issues occurring after the node has been successfully handed over to the user.
- Usage Errors: Incorrect server configuration, botched DNS records, or improper usage of the node by the user.
- Infrastructure Suitability: If the node meets the technical specifications promised but does not yield the marketing performance you anticipated.
Exception: A refund request for an SMTP node will only be considered if the node is delivered in a non-functional state (e.g., critical login failures or server-side inability to route traffic) and our technical support team cannot resolve the issue within seven (7) business days.
3. Technical Failure Coverage
If you experience a critical system failure where our tools (API/Dashboard) are entirely inoperable, you must:
- Submit a detailed support ticket via our Contact Page including logs and error screenshots.
- Allow our engineering team up to seven (7) business days to investigate and resolve the issue.
If we verify the service is fundamentally broken and cannot be fixed, a pro-rata refund may be issued at our discretion.
4. Account Suspensions & Policy Violations
No refunds will be issued for accounts that are suspended due to violations. This includes:
- Violating our Anti-Spam Policy (sending unsolicited/harvested mail).
- Attempting to abuse, exploit, or reverse-engineer our node allocation architecture.
- Triggering security protocols due to fraudulent activity.
5. Affiliate Commission Payouts
Affiliate payouts are final. We are not responsible for funds sent to incorrect wallet addresses provided by the user. Once a payout is processed, the transaction is irreversible.